Deploy LLM-powered support agents, trained on your data
Connect your knowledge and tools, configure actions and guardrails, and ship an AI agent to every channel — no infrastructure required.
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The complete platform for AI support agents
AI SNS CHAT is designed for building AI customer support agents that solve your customers' hardest problems while improving business outcomes.
Purpose-built for LLMs
Language models with reasoning capabilities for effective resolution of complex customer support queries.
Designed for simplicity
Create, manage, and deploy AI agents easily, even without technical skills. Automate workflows in minutes.
Engineered for security
Robust encryption, strict compliance standards, and enterprise-grade security across the platform.
Conversational AI for customer support
With AI SNS CHAT, your customers can effortlessly find answers, resolve issues, and take meaningful actions through seamless, engaging AI-driven conversations.
Build & deploy your agent
Train an agent on your business data, configure the actions it can take, then deploy it for your customers.
Agent solves problems
Your agent answers questions and resolves issues across every channel, around the clock.
Refine & optimize
Review conversations and tighten answers over time for higher resolution.
Route to a human
Hand off complex issues to your team with full context and clean summaries.
Build the perfect customer-facing AI agent
AI SNS CHAT gives you all the tools you need to train your perfect AI agent and connect it to your systems.
Sync with real-time data
Connect your agent to order management, CRMs, and helpdesk platforms to access live data — from order details to active subscriptions.
Take actions & automate
Configure actions and omnichannel automation so your agent can update a subscription, change an address, and more.
Smart escalation
Give your agent instructions, in natural language, on when to escalate to humans via live chat or helpdesk tickets.
Advanced reporting
Gain insights and optimize agent performance with detailed analytics on topics and sentiment.
API
APIs, client libraries and components to deeply integrate support into your product.
White-label
Remove any AI SNS CHAT branding from the chat widget.
Always improving
Syncs with your systems and learns from previous interactions.
Voice & talking avatar
A real human voice and a talking avatar that lets visitors speak with your agent hands-free — voice to voice, right in the widget.
Synthia, your AI manager
An AI built into your dashboard that reads your whole fleet and tells you the single most impactful next step — by voice or text.
Real-time translation
Detects and translates customer messages and your replies across 14 languages, so one agent serves the world.
Compare AI models
Experiment with the leading AI models — and the configurations behind them — to find the best setup for your use case.
Works with your tools
Integrate diverse data sources and apps — Slack, LINE WORKS, Chatwork, Notion, Stripe, Zapier and more — to enrich your agent’s knowledge and capabilities.
Discover the AI SNS CHAT platform
Demo HQ ProPlayground
Test your agent against your sources and instructions in real time.
Model
Instructions
Sources
Analytics
Track conversations and feedback to improve your agent’s performance.
Activity
Review every conversation, lead, and ticket your agent handles.
Sources
Upload documents and links to train your agent on your own data.
PDF, DOC, DOCX, TXT
Actions
Let your agent take real actions — update accounts, book calls, create tickets.
AI support agents that work like your best employees
Personalized customer experience
Your agent knows the logged-in user and can retrieve their information for resolution-focused 24/7 support.
Instant actions & workflow automation
Trigger real actions in your systems the moment a customer asks.
Empathetic & on-brand
Answers stay friendly, professional, and consistent with your brand voice.
Smart escalations
Route complex issues to the right person with full context.
Observability
See exactly what your agent did and why, on every conversation.
Enterprise-ready AI agents your customers can trust
Omnichannel
Works across every channel your customers use — website, LINE WORKS, Slack, WhatsApp and email.
Secure by default
Your agent refuses sensitive or unauthorized requests. Enterprise-grade security and compliance built in.
Enterprise-grade guardrails
AI-powered guardrails prevent misinformation and off-topic responses, maintaining trust in every interaction.
Built for your industry
The questions change, the shape of the work does not: answer instantly, from your own systems, in whatever channel the customer already opened.
🛍️Retail & E-commerceRetail & E-commerce
Shoppers want sizing, shipping and returns answered instantly. An agent trained on your catalogue and policies keeps them moving to checkout instead of waiting on a reply.
💻TechnologyTechnology
Your users want help inside the product, not a ticket queue. Embed an identity-verified agent in your app, your docs and Slack, so the answer arrives where the question was asked.
🏨Travel & HospitalityTravel & Hospitality
Guests ask about availability, rates and check-in at every hour. An agent answers across chat, email and voice, connected to your PMS and booking engine — including the hours nobody is on the desk.
Everything a customer-facing agent needs
Build it, give it your procedures, put it where your customers already are, and watch what it actually does. One platform, not seven subscriptions.
Procedures
Write the process in plain language and the agent follows it step by step, calling your systems where a step needs one. No flowchart to draw, no branches to maintain.
Widgets
Some answers are not a sentence. The agent can reply with a live component — a tracking card, a date picker, a plan comparison — so the customer can see the state and act on it in the chat.
Helpdesk
The agent and your team work the same queue. When it hands a conversation over, the ticket already carries the history, so nobody asks the customer to explain it twice — and the agent keeps talking while your teammate reads.
| Status | Customer | Ticket | Updated |
|---|---|---|---|
| Escalated | 佐藤 ゆき | Charged twice this monthBilling — handed to a human with the full thread | 2m |
| Answered | Daniel Okoro | Where is my order?Resolved by the agent, no ticket needed | 6m |
| Waiting | Marie Dupont | Slack integration setupWaiting on the customer for an API key | 2h |
| Answered | 金 ミンジュ | 領収書を再発行してほしいAnswered in Japanese, on LINE | 3h |
Backstage
Your agent, off stage. Ask it what customers have been struggling with this week, or tell it what to change — and it makes the change, then tells you exactly what it did.
- Charges & payments
- Refunds
- Failed payments
- Invoices
- Subscriptions
Analytics
What people asked, how they felt about the answer, and which topics are growing. The questions your agent could not answer are the most useful list on the page.
Channels & integrations
Answer where the question was asked, and read from the systems that hold the answer. Every connection is signature-verified, not a webhook you hope nobody finds.
Playground
Try the same question against different models and settings side by side before any of it reaches a customer. The model list is read from each provider live, so a new release is available the day it ships.
What people say
Here's what teams have to say.
Pay for what it answers
Every plan includes the whole product — the channels, the helpdesk, the analytics and the API. What changes is how much it handles and how many people work alongside it.
- Everything in Hobby, plus:
- Helpdesk, with human handover
- Voice and a talking avatar
- Everything in Standard, plus:
- Advanced analytics
- Your own tickets as a source
- Everything in Pro, plus:
- Custom roles and permissions
- A named success manager
- Service-level agreements
- Everything in Corporate, plus:
- A dedicated, isolated deployment
- On-premises or private cloud
- Bespoke integrations, unlimited everything
Every figure above is read live from the same source your invoice uses, and shown in your own currency at today’s rate. One credit is one reply; unused credits and add-ons are on the pricing page.
The things people ask before they start
How long does it take to get an agent answering?
Point it at your website or upload your documents, and training takes a few minutes. Deploying is one script tag, or a link you can send to somebody with no install at all. Most people have something answering real questions the same day; the work that actually takes time is deciding what it should refuse to do.
What happens when it does not know the answer?
It says so, rather than inventing something. That is the single most important behaviour in the product: a confident wrong answer about a refund policy costs more than no answer. It can hand the conversation to a person with the whole thread attached, and every question it could not answer is collected for you — that list is the most useful page in the analytics, because it tells you exactly what your documentation is missing.
Do you train your models on our data?
No. Your knowledge and your conversations stay inside your workspace. We do not use them to train foundation models, we do not sell them, and we do not share them with other customers. You can export your data whenever you want and delete it when you are done — and when you delete an agent, its sources and conversations go with it.
Which languages does it work in?
Fourteen, and it replies in the language it was asked in without you configuring anything. The whole product — not just the bot, but the console your team works in — is translated too, so a support agent in Osaka and one in Jakarta are each working in their own language against the same queue.
Can it actually do things, or only answer?
It can act. Write a procedure in plain language — look up the account, check the plan, explain the proration, apply the change — and it follows the steps, calling your systems where a step needs one. It can also reply with a live component rather than a sentence, so a customer can see an order status or pick a time inside the chat.
Which AI models can we use?
Anthropic, OpenAI, Google and DeepSeek, and the model list is read from each provider live rather than hard-coded — so a new release is selectable the day it ships. You can try the same question against several of them side by side in the playground before any of it reaches a customer.
Are you SOC 2 or ISO 27001 certified?
No, and we would rather say so than imply otherwise. We are PrivacyMark certified (No. 20002676) — a real audit with a number you can look up — and we are aligned with GDPR and Japan’s APPI. We are building towards SOC 2 and ISO 27001, and HIPAA workloads would additionally need a signed BAA, which we do not offer yet. We will complete a security questionnaire and share our posture, subprocessor list and retention schedule under NDA. Be wary of any vendor claiming those certifications without naming the auditor and the report date.
Can we put it inside our own mobile app?
Yes — there is one small file for Android and one for iOS, calling the same endpoint the web widget uses. There is no package to install and nothing to keep in step with our releases. Your rate limits, message length and link gate all still apply, so an app cannot be used to get around a limit you set.
Enterprise-grade security & privacy
We take security and compliance seriously. Your data stays yours, encrypted, with secure integrations.
Your data stays yours
Your data is only accessible to your AI agent and is never used to train models.
Data encryption
Encrypted in transit with TLS. Integration credentials and API keys are encrypted at rest.
Secure integrations
Verified variables ensure users can access only their own data in your systems.
Make customer service your competitive edge
Use AI SNS CHAT to deliver exceptional AI customer support experiences that set you apart from the competition.