Every piece you need in one place.

Train on your knowledge

Add any combination of websites (one URL or an entire sitemap), PDFs, Word docs, plain text, Notion pages, or a CSV of FAQs. We chunk, embed, and index everything automatically, then re-index on demand or automatically whenever a source changes.

• ✓ Manual re-index, or automatic when a source changes
• ✓ Per-source visibility & pruning
• ✓ 30+ languages, including RTL

Bring your own model

Pick the right large language model for the job: Anthropic Claude, OpenAI GPT, Google Gemini, Groq-served Llama, or Mistral. Change the model on any bot at any time without re-training your sources.

• ✓ Per-bot model overrides
• ✓ Credit usage tracked per agent
• ✓ Fallback chain if a provider is down

Persona and guardrails

Give the bot a name, tone, and personality. Steer what it will and will not discuss through its instructions, and have it verify answers against your sources before replying. Detailed transcript reviews help you tune the personality fast.

Actions and workflows

Let the bot do more than answer. Trigger a webhook to create a ticket, capture a lead in your CRM, or escalate to a human in Slack. Define inputs the bot needs to gather before firing the action.

Channels everywhere

Embed the bubble on your site, install it as a Slack or Discord app, route it to WhatsApp Business, plug it into Intercom or Zendesk, or call it from your own backend through our REST and streaming APIs.

Insights that teach you

See top questions, bot confidence scores, dead-end conversations, sentiment trends, and per-source helpfulness. Click any answer to view the exact passages the model used to compose it.

Security by default

TLS in transit, encrypted integration credentials at rest, per-workspace data isolation, and two-factor authentication. We never train shared models on your data.

Developer-friendly

A JSON REST API, server-sent events for streaming, and HMAC-signed webhooks with a delivery log you can inspect. Everything you can do in the dashboard, you can do over HTTP — no SDK required.

AI voice & talking avatar

Give your agent a real human voice (ElevenLabs) and a talking video avatar that plays while it speaks. Visitors can talk hands-free — voice-to-voice — right inside the chat widget, and a standard site-wide voice keeps every agent on-brand.

• ✓ Voice-to-voice & voice-to-text in the widget
• ✓ Upload your own avatar clip (or reset to standard)
• ✓ 30+ languages & accents

Synthia — your AI fleet manager

An AI built into your dashboard that analyzes every agent, conversation, lead, and sentiment trend, then tells you the single most impactful next step. Talk to her by voice or text, and drop in a screenshot for instant help.

Real-time translation

Detects and translates incoming customer messages and your replies across 30+ languages, so one agent serves the world. The entire dashboard is localized too.

Campaigns & broadcasts

Launch voice and messaging broadcasts with AI-generated templates and per-recipient personalization — renewal reminders, follow-ups, and announcements at scale.

Compare AI models

Ask once and watch GPT-4o, Gemini, and Claude answer side by side, then set the best model on your agent in a click. Switch providers per chat, anytime.

Widget studio

Fully brand your chat widget — theme colors, bubble position, voice mode, file uploads, quick replies — with a live side-by-side preview. Remove our branding on paid plans.

Google reviews, answered

Connect your Google Business Profile and your agent drafts a reply to every review in your brand voice, using the same knowledge it answers chat with. Review the draft, edit if you want, and publish back to Google without leaving the dashboard.

Real phone calls, answered by AI

Connect your Twilio number to your agent and it answers inbound calls day and night — same knowledge, same guardrails, same handoff rules as chat. Outbound campaigns dial your list for reminders and follow-ups, with every call transcribed and sentiment-scored back in your dashboard.

Instagram DMs on autopilot

Answer product questions, story replies, and comment DMs on Instagram automatically, with rules for which conversations your agent handles and which reach a person. Set it up once and your busiest inbox stops being a bottleneck.

Answer from inside Gmail

Install our Chrome extension and your agent drafts replies right in your Gmail thread, grounded in the same sources it uses everywhere else. Your team keeps the tools they already use and still answers at AI speed.

Contacts and custom fields

Conversations where someone shares their email or phone build a contact record you can browse, with the full history attached. Custom attributes let you store the fields your business actually cares about — plan, order ID, renewal date — and export the lot as CSV.

Eleven channels, one agent

Deploy the same trained agent to your website, LINE, WhatsApp, Slack, Discord, Telegram, Viber, Messenger, Instagram, SMS, and email. Train once; every channel inherits the same knowledge, tone, and escalation rules.

Train on the answers you already gave

Beyond files and websites, pull in your public social profiles and your recent helpdesk tickets. Your best answers are already written — this turns them into your agent's knowledge base.

Handoff that knows who is on shift

Set the hours your team covers and your agent routes escalations to whoever is actually on shift, then notifies your team in Slack, by email, or in the dashboard inbox. Outside those hours it handles what it can and queues the rest with full context.

Your domain, not ours

Serve your chat widget and hosted agent pages from your own domain with one-click DNS verification. Combined with white-label branding, nothing your customers see mentions us.

Earn by referring

Join the partner program, generate tracked links, and earn on every workspace you bring in. Enrolment and verification run from your dashboard, and payouts are requested and tracked there.

Every call, reviewable

Full call history with transcripts and sentiment for voice, the same way you get it for chat. Read back what happened, then tighten the instructions that caused it.