Deploy LLM-powered support agents, trained on your data
Connect your knowledge and tools, configure actions and guardrails, and ship an AI agent to every channel — no infrastructure required.
The complete platform for AI support agents
AI SNS CHAT is designed for building AI customer support agents that solve your customers' hardest problems while improving business outcomes.
Purpose-built for LLMs
Language models with reasoning capabilities for effective resolution of complex customer support queries.
Designed for simplicity
Create, manage, and deploy AI agents easily, even without technical skills. Automate workflows in minutes.
Engineered for security
Robust encryption, strict compliance standards, and enterprise-grade security across the platform.
Conversational AI for customer support
With AI SNS CHAT, your customers can effortlessly find answers, resolve issues, and take meaningful actions through seamless, engaging AI-driven conversations.
Build & deploy your agent
Train an agent on your business data, configure the actions it can take, then deploy it for your customers.
Agent solves problems
Your agent answers questions and resolves issues across every channel, around the clock.
Refine & optimize
Review conversations and tighten answers over time for higher resolution.
Route to a human
Hand off complex issues to your team with full context and clean summaries.
Build the perfect customer-facing AI agent
AI SNS CHAT gives you all the tools you need to train your perfect AI agent and connect it to your systems.
Sync with real-time data
Connect your agent to order management, CRMs, and helpdesk platforms to access live data — from order details to active subscriptions.
Take actions & automate
Configure actions and omnichannel automation so your agent can update a subscription, change an address, and more.
Smart escalation
Give your agent instructions, in natural language, on when to escalate to humans via live chat or helpdesk tickets.
Advanced reporting
Gain insights and optimize agent performance with detailed analytics on topics and sentiment.
API
APIs, client libraries and components to deeply integrate support into your product.
White-label
Remove any AI SNS CHAT branding from the chat widget.
Always improving
Syncs with your systems and learns from previous interactions.
Voice & talking avatar
A real human voice and a talking avatar that lets visitors speak with your agent hands-free — voice to voice, right in the widget.
Synthia, your AI manager
An AI built into your dashboard that reads your whole fleet and tells you the single most impactful next step — by voice or text.
Real-time translation
Detects and translates customer messages and your replies across 30+ languages, so one agent serves the world.
Compare AI models
Experiment with GPT-4o, Gemini, Claude and more — and the configurations behind them — to find the best setup for your use case.
Works with your tools
Integrate diverse data sources and apps — Slack, LINE WORKS, Chatwork, Notion, Stripe, Zapier and more — to enrich your agent’s knowledge and capabilities.
Discover the AI SNS CHAT platform
Demo HQ ProPlayground
Test your agent against your sources and instructions in real time.
Model
Instructions
Sources
Analytics
Track conversations and feedback to improve your agent’s performance.
Activity
Review every conversation, lead, and ticket your agent handles.
Sources
Upload documents and links to train your agent on your own data.
PDF, DOC, DOCX, TXT
Actions
Let your agent take real actions — update accounts, book calls, create tickets.
AI support agents that work like your best employees
Personalized customer experience
Your agent knows the logged-in user and can retrieve their information for resolution-focused 24/7 support.
Instant actions & workflow automation
Trigger real actions in your systems the moment a customer asks.
Empathetic & on-brand
Answers stay friendly, professional, and consistent with your brand voice.
Smart escalations
Route complex issues to the right person with full context.
Observability
See exactly what your agent did and why, on every conversation.
Enterprise-ready AI agents your customers can trust
Omnichannel
Works across every channel your customers use — website, LINE WORKS, Slack, WhatsApp and email.
Secure by default
Your agent refuses sensitive or unauthorized requests. Enterprise-grade security and compliance built in.
Enterprise-grade guardrails
AI-powered guardrails prevent misinformation and off-topic responses, maintaining trust in every interaction.
What people say
With thousands of conversations served, here's what teams have to say.
Enterprise-grade security & privacy
We take security and compliance seriously. Your data stays yours, encrypted, with secure integrations.
Your data stays yours
Your data is only accessible to your AI agent and is never used to train models.
Data encryption
Encrypted in transit with TLS. Integration credentials and API keys are encrypted at rest.
Secure integrations
Verified variables ensure users can access only their own data in your systems.
Make customer service your competitive edge
Use AI SNS CHAT to deliver exceptional AI customer support experiences that set you apart from the competition.